Commonly Asked Questions

Help › I received an email saying my...
I received an email saying my order failed, but I know it was completed
This is typically caused by going through the order process, and then canceling the order or starting over. The best way to double check this is to log in to your account and click on Manage Account located in the top-left navigation bar under the Home button. On the right side of the page, if you click on Order History this will show you all failed and completed orders.