Commonly Asked Questions

Help › *** COVID-19 Event Canceled &...
*** COVID-19 Event Canceled & Reschedule Information ***

Here we will keep you updated on the current status of each show. This is all of the information we have at this point with instructions per each show.

  • Dylan Wheeler 06/26/2020 at Silver Saloon in Terrell, TX

    This show is currently being rescheduled for Friday August 7, 2020. There is nothing that you need to do as your current tickets will be valid on the reschedule date. If you have any questions about your order please contact us at https://www.stubwire.com/help/.
  • Aaron Watson 06/26/2020 at The Backyard in Waco, TX

    This show is currently being rescheduled but we do not have the date yet. As soon as we have the date we will let you know. If you would like a refund and not wait for the reschedule date please go to https://www.stubwire.com/help/ and fill out the online form. This MUST INCLUDE that you understand the show is being rescheduled but you would rather get a refund and that you understand the services fees are non-refundable.. If you are unable to make the reschedule date when it is announced we will be able to process you a refund at that time.
  • Matchbook 20 06/26/2020 at ChopShop Live Roanoke in Roanoke, TX

    This show has been canceled and refunds have been processed for the face value of your ticket sold. If you do not see your refund in your bank account by July 4th (some backs can take 5 business days) then please contact us.
  • Straight Outta Quarantine 06/26/2020 at Jake's Sports Cafe and Backroom in Lubbock, TX

    This show has been canceled and refunds have been processed for the face value of your ticket sold. If you do not see your refund in your bank account by July 4th (some backs can take 5 business days) then please contact us.
  • Chris Wayne Band 06/27/2020 at Silver Saloon in Terrell, TX

    This show has been canceled and refunds have been processed for the face value of your ticket sold. If you do not see your refund in your bank account by July 4th (some backs can take 5 business days) then please contact us.
  • Sunny Sweeney 06/27/2020 at Neon Moon Restaurant & Social Club in Yantis, TX

    This show has been canceled and refunds have been processed for the face value of your ticket sold. If you do not see your refund in your bank account by July 4th (some backs can take 5 business days) then please contact us.
  • Casey Donahew 06/27/2020 at The Backyard in Waco, TX

    This show is currently being rescheduled but we do not have the date yet. As soon as we have the date we will let you know. If you would like a refund and not wait for the reschedule date please go to https://www.stubwire.com/help/ and fill out the online form. This MUST INCLUDE that you understand the show is being rescheduled but you would rather get a refund and that you understand the services fees are non-refundable.. If you are unable to make the reschedule date when it is announced we will be able to process you a refund at that time.
  • Le Freak 06/27/2020 at ChopShop Live Roanoke in Roanoke, TX

    This show has been canceled and refunds have been processed for the face value of your ticket sold. If you do not see your refund in your bank account by July 4th (some backs can take 5 business days) then please contact us.
  • Straight Outta Quarantine 06/27/2020 at Jake's Sports Cafe and Backroom in Lubbock, TX

    This show has been canceled and refunds have been processed for the face value of your ticket sold. If you do not see your refund in your bank account by July 4th (some backs can take 5 business days) then please contact us.
  • Sealybration 2020 07/10/2020 to 07/12/2020 at Sealybration - B & PW Park in Sealy, TX

    This show has been canceled and refunds have been processed for the face value of your ticket sold. If you do not see your refund in your bank account by July 4th (some backs can take 5 business days) then please contact us.


Why are services fees not refundable?

When you purchased your tickets you agreed to our terms of service that even if the event is canceled, the service fees are non-refundable which a copy of this has been placed below. While we understand the frustration, StubWire is just the ticketing company that helps the promoters/venues facilitate the sell of their tickets. With every transaction (charge and refund) Visa, MasterCard & Amex charge us to handle the transaction plus all the other cost's that go with handling the sale of every ticket.

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